AI Master LLC offers a transparent, 30-calendar-day evaluation window for the 15oz Bamboo Insulated Water Bottle with Tea Infuser (SKU: SL-O6JY-XISR). Every transaction is governed by straightforward domestic return protocols, zero restocking fees, and prompt financial reimbursement back to your original payment method.
Evaluation Window: 30 Calendar Days
Restocking Fee: $0.00 (Zero)
Return Window
30 Days
From carrier delivery date
Restocking Surcharge
$0.00 Fee
Zero restocking deductions
Defect Return Cost
100% Free
Prepaid label provided
Refund Credit SLA
3–5 Days
To verified payment method
Financial Directives
Return Fee
Transparency requires clear disclosure of all return shipping costs and fee responsibilities before purchase:
Return Reason
Return Postage Payer
Restocking Fee
Resolution Provided
Transit Damage / Courier Defect
AI Master LLC (100% Prepaid Label)
$0.00
Immediate Free Replacement or Full Refund
Quality Defect (1-Yr Warranty)
AI Master LLC (100% Prepaid Label)
$0.00
Full Replacement or Complete Refund
Incorrect Item Delivered
AI Master LLC (100% Prepaid Label)
$0.00
Correct Item Dispatched + Prepaid Return
Customer Remorse / Preference Change
Customer (Actual Carrier Postage)
$0.00
Full Item Refund ($18.18 USD + Applicable Tax)
Financial Gateways
Accepted Payment Methods & Refund Disbursement
All transactions on hussainmuhammad.com are denominated in US Dollars (USD $). All refunds are credited directly back to the exact payment method utilized during initial checkout. AI Master LLC accepts all major payment cards, accelerated checkouts, and digital wallets:
The location at 10422 Tank House Drive, Stockton, CA 95209-4338 is the legally registered corporate office and administrative headquarters for AI Master LLC. This property serves strictly for corporate correspondence and business records. It is NOT a walk-in retail store, orders do NOT ship from this address, and unauthorized physical customer returns are strictly NOT accepted here. Any packages delivered to this residential office without an official Return Merchandise Authorization (RMA) will be rejected. All authorized returns must be shipped by mail to our designated domestic returns warehouse facility as outlined in your RMA documentation.
Standard Operating Procedure
Step-by-Step Return & Refund Workflow
Returns are handled exclusively by mail. Follow this standardized four-step procedure to ensure rapid inspection and refund credit:
1
Initiate Return & Request RMA
Within 30 calendar days of confirmed carrier delivery, email Direct Customer Support at business@hussainmuhammad.com with your Order Number (e.g., #AIM-1001) and reason for return. If the item arrived damaged or defective, attach clear photographs of the product and shipping carton.
2
Receive RMA & Domestic Routing Address
Direct Customer Support will issue an official Return Merchandise Authorization (RMA) number within 24–48 business hours, accompanied by the exact address of our designated domestic returns warehouse facility. For damaged or defective goods, a prepaid return shipping label will be attached.
3
Secure Packaging & Mail Dispatch
Repack the unused tumbler in its original single-box packaging with the 1-piece stainless steel infuser basket, bamboo lid, and silicone gasket. Affix the shipping label, clearly write the RMA number on the outer carton, and hand the package to the designated domestic carrier (USPS, UPS, or FedEx).
4
Physical Inspection & Financial Reimbursement
Upon physical arrival at our regional returns warehouse, inventory undergoes physical intake inspection within 1–2 business days. Once verified, a full refund of the purchase price ($18.18 USD plus applicable California sales tax) is credited directly to your original payment method (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, or Google Pay) within 3–5 business days.
Acceptance Guidelines
Item Condition & Eligibility Matrix
Because AI Master LLC sells hardware drinkware vessels designed for beverage brewing, return eligibility requires strict compliance with physical condition standards:
Eligible for Full Refund
Requested within 30 days of confirmed delivery date.
Unused condition with no beverage or liquid stains.
Original packaging intact with all 5 hardware components (bamboo flask, steel interior, 2-piece strainer, bamboo lid, silicone gasket).
Accompanied by an authorized AI Master LLC RMA number.
Items with verified manufacturing defects (vacuum failure or threading defects).
Ineligible for Return
Returns initiated after 30 calendar days from delivery.
Items showing liquid residue, washing, or physical tea brewing usage.
Damage caused by customer drops, impact dents, or thermal shock.
Damage resulting from improper washing (e.g., dishwasher cleaning of the bamboo body, microwave exposure, or prolonged soaking).
Unauthorized packages returned directly to the Stockton administrative office.
Logistics Safeguards
Order Cancellations, Transit Damage & Lost Shipments
30-Minute Order Cancellation Window
Due to our automated integration with domestic Amazon Multi-Channel Fulfillment (MCF) warehouse centers, orders are automatically locked for pick and pack shortly after payment authorization. Customers may request cancellation within 30 minutes of order placement by emailing business@hussainmuhammad.com with the subject line "URGENT: Order Cancellation - [Order #]". Once warehouse processing has commenced, orders cannot be cancelled and must proceed through the standard 30-day mail return process.
Damaged Shipments Upon Arrival
If your tumbler package arrives with physical carrier transit damage, notify Direct Customer Support within 48–72 hours of delivery at business@hussainmuhammad.com. Please provide photographs of the exterior carton, tracking label, and damaged tumbler. AI Master LLC will immediately dispatch a priority domestic replacement at zero cost or issue a complete refund.
Lost Packages in Carrier Transit
If an order tracking number displays no updated carrier scans for 7 consecutive business days, the shipment is deemed lost in transit. AI Master LLC will file a direct carrier claim and immediately dispatch an expedited replacement from our domestic inventory nodes or issue a 100% refund to the original payment method upon customer request.
Frequently Asked Inquiries
Return & Refund Clarifications
Are returns accepted in person at your Stockton office?
No. The Stockton, CA address is strictly an administrative records and legal mailing office. It is not open to the public, and warehouse personnel are not present to conduct intake inspections. All returns must be dispatched by mail to our designated domestic returns warehouse following receipt of an official RMA.
Who pays for return shipping if I change my mind?
If you choose to return the tumbler due to personal preference or change of mind, you are responsible for purchasing actual return shipping postage via your preferred domestic courier (USPS, UPS, or FedEx) with tracking. AI Master LLC charges a $0.00 restocking fee, so you receive a 100% refund of the item purchase price ($18.18 USD plus applicable tax).
How long does it take for my refund to appear, and what payment methods receive credit?
Once the returned item is physically delivered to our domestic returns facility, inspection is completed within 1–2 business days. Approved refunds are credited directly to your original payment gateway (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, or Google Pay) within 3–5 business days, depending on your banking institution's processing cycles.
What is covered under the 1-Year Limited Store Warranty?
The AI Master tumbler includes a 1-Year Limited Store Warrantycovering structural vacuum insulation failures and defective lid threading under normal domestic use. The warranty excludes damage resulting from drops, impact dents, improper washing (such as dishwashers or soaking), or unauthorized modifications.