Warranty Policy

Every 15oz Bamboo Water Bottle with Tea Infuser (450ml) (Brand: Generic | SKU: SL-O6JY-XISR | $18.18 USD) purchased on https://hussainmuhammad.com—whether via Standard Store Checkout or Buy with Prime Checkout (Amazon Pay)—is backed directly by AI Master LLC (California Secretary of State Entity # B20260165948, founded in April 2026 by Founder & Sole Owner Hussain Muhammad) with a 1-Year Limited Store Warranty against manufacturing defects.

1. Warranty Provider, Coverage Period & Product Sourcing Disclosure

Direct Store Warranty by AI Master LLC: While our 15oz Bamboo Water Bottle with Tea Infuser (450ml) (SKU: SL-O6JY-XISR) is sourced from a wholesale drinkware manufacturer and sold as an unbranded (Generic) product, AI Master LLC takes 100% commercial and operational responsibility for product quality, warranty claims, replacements, and refunds. You never have to contact an overseas factory or third-party supplier—all warranty support is handled directly by AI Master LLC in California.

• Warranty Coverage Period: 1 full year (365 calendar days) starting from the confirmed carrier delivery date of your original order.
• Eligible Orders: Applies to all orders placed directly on https://hussainmuhammad.com through either Standard Store Checkout (Shopify Payments or PayPal) or Buy with Prime Checkout (Amazon Pay).
• Relationship to Our 72-Hour Transit Damage Rule & 30-Day Return Policy:
  • If your bottle arrives damaged in transit or missing any of the 3 parts right out of the box, please report it within 72 hours of delivery for an immediate free replacement or 100% refund (plus any sales tax paid).
  • If your bottle is unused and in original packaging and you simply change your mind, you are covered by our 30-Day Return & Refund Policy ($0.00 restocking fee).
  • If a manufacturing defect in materials or workmanship develops during normal household use at any point within 1 year (365 days) of delivery, you are fully protected by this 1-Year Limited Store Warranty.

2. What Is Covered vs. What Is Not Covered (All 3 Parts)

Our 1-Year Limited Store Warranty covers manufacturing defects in materials and workmanship across all 3 included parts of the 15oz Bamboo Water Bottle with Tea Infuser (450ml) under normal household use and hand-wash care:

3. Your Warranty Resolution Options (Identical to Our Return & Refund Policy)

To ensure zero contradiction between our Return & Refund Policy and this Warranty Policy, AI Master LLC applies the exact same customer-first rule whenever a bottle is confirmed to have a covered defect:

• Option A — Free Brand-New Replacement ($0.00 Cost to You): We ship a brand-new replacement 15oz Bamboo Water Bottle with Tea Infuser (450ml) directly to your address from our U.S. Amazon Multi-Channel Fulfillment (MCF) warehouses in California, Texas, or New Jersey with $0.00 shipping cost; OR
• Option B — Full 100% Refund (Plus Any Sales Tax You Paid): We issue a full 100% refund of the $18.18 USD purchase price plus 100% of any state or local sales tax you paid at checkout back to your original payment method (whether via Shopify Payments, PayPal, or Buy with Prime / Amazon Pay).
• $0.00 Return Shipping & $0.00 Restocking Fee: Original shipping is free ($0.00 USD), so there is nothing to refund or deduct, and we charge a $0.00 restocking fee. If we request the defective bottle back for inspection, AI Master LLC emails you a free prepaid return shipping label.

4. How to Submit a Warranty Claim in 3 Simple Steps

1. Step 1 — Email or Call Customer Support: Contact AI Master LLC at business@hussainmuhammad.com or call (209) 898-1179 (Monday – Friday, 8:00 AM – 5:00 PM PT). Please include:
   • Your order number (from your Standard Checkout or Buy with Prime confirmation email)
   • A brief description and 1–2 clear photos showing the issue with the bottle, 1-piece tea strainer, or lid
   • Whether you prefer a free replacement or a full refund (including any sales tax paid)
2. Step 2 — Fast Claim Review (Within 24–48 Business Hours): Our team reviews your photos and responds within 24–48 business hours. In most cases, clear photo verification is all we need to approve your claim immediately without requiring you to mail the defective bottle back.
3. Step 3 — Immediate Replacement Dispatch or Refund Issuance: Once approved, we either dispatch your free replacement from our U.S. Amazon MCF warehouse within 1–2 business days (delivered in 4–7 business days total) or issue your 100% refund ($18.18 USD plus any sales tax paid) within 3–5 business days (which posts to your original payment method within 5–10 business days).

5. Required Care & Cleaning Instructions to Maintain Warranty Coverage

• Hand Wash Only: Wash the 15oz bamboo bottle interior and the screw-on bamboo lid by hand using warm water, mild dish soap, and a soft non-abrasive sponge or bottle brush.
• Do Not Submerge or Soak the Natural Bamboo Exterior: Rinse and wipe the natural bamboo wood exterior clean and towel-dry after washing. Never leave the bamboo bottle or bamboo lid soaking in sink water.
• No Dishwasher, Microwave, or Freezer: Never place the bamboo bottle or bamboo lid in a dishwasher (high heat and steam cycles will warp or crack natural bamboo wood), microwave (metal interior), or freezer (expanding ice can deform the double-wall stainless steel liner).
• Air-Dry Uncapped Between Uses: Store the bottle with the bamboo lid and 1-piece stainless steel tea strainer removed when not in use so the interior dries completely.

6. Contact Information for Warranty Claims & Customer Support

To file a warranty claim or ask a question about caring for your bottle, contact AI Master LLC directly: